Policies

Deposits

Deposits are required to confirm and secure your booking.

Deposit amount may vary for detox programmes & coaching sessions.

Cancellation/ Rescheduling

48 hours notice is required when cancelling or rescheduling an appointment.

Your deposit is non-refundable & non transferrable if you cancel your appointment within 48 hours.

However, If you need to cancel due to COVID symptoms within the 48 hours, your deposit will be transferrable.

For new customers, once the lifestyle and dietary questionnaire has been completed, the deposit will be non refundable. This is because the consultation forms part of the treatment.

Pre Paid Courses

If a cancellation is made within 48 hours of one of the booked sessions, 50% of the fee for that one session will be paid to Frankie and 50% will be carried over.

Data Protection

Personal contact details will never be passed on to 3rd parties.

Treatment information is stored correctly in filing cabinet under lock and key.

When booking an appointment at Mindbody Wholistic you agree to be contacted via Mobile (text and call) and email, unless stated otherwise.

Clients

Mindbody Wholistic welcomes both male and female clients to the clinic. New male clients will be required to bring a female friend/spouse with them to their appointment.

Shop Policies

Terms and Conditions

To cancel an order you must notify us within 60 minutes of placing your order.

If you are local, paid for delivery on check out and then wish to collect, we will refund your postage and packaging fee minus the transaction fees.

Mindbody Wholistic does not share your personal information with any 3rd parties.

Return Policy

We think you're going to love our products!

However, just incase you don't...

We offer a 100% satisfaction guarantee and are happy to refund or exchange if you're not satisfied.

You must let us know within 3 days of receiving your product if you are not happy with the item(s) you have received.

If the product is damaged, you must notify us within 48 hours of receiving it.

Return postage is not covered by Mindbody Wholistic.